1. Currency

All prices shown on the Strateas Carlucci online store are based on your location preferences selected and displayed at checkout.

2. Payment methods

The Strateas Carlucci online store accepts Visa, MasterCard and AMEX. Your credit card will only be debited once the checkout is complete.

3. Payment security

Website and credit card security is of serious importance to us and we take all steps necessary to ensure such information is secure, and the transaction is conducted on a safe platform. We use Stripe to process payments. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Secure Sockets Layer (SSL) protocol and AES-256 encryption for credit card payment processing to encrypt information as it is transmitted over the Internet is used for your security in making a purchase from Strateas Carlucci. This encryption ensures the credit card digits, billing details and delivery address are not revealed so that other computers are not able to decipher the information, ensuring privacy and security.

While we seek to ensure that all descriptions, prices and details that appear on our website are accurate and updated, errors may still occur. We may choose to cancel and refund any order that is inaccurately described or priced or contain any errors or inaccuracies.

Alternatively we will inform you as soon as possible and give you the option to confirm the order. If we are unable to contact you, we will treat the order as cancelled. We are not liable to you or anyone else for any loss in connection with use of the website or a linked website.

Additionally, images have been provided for illustrative purposes only. We do not guarantee that any image will reproduce in true colour or portray the full design or views relating to that product.

Prices and currencies listed are based on your location. We reserve the right to amend these prices at any time. The final amount payable will be calculated at the time of checkout. Please ensure the final price is noted in your desired currency at the time of checkout.

Please note that all international orders may be subject to local charges. Any and all customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient. As customs policies vary between countries, we strongly recommend checking your local customs advisory website prior to placing an order to see what charges may be payable. If purchasing outside of Australia, Australian GST does not apply and is not charged on any purchased made with Strateas Carlucci.

In placing an order you are offering to purchase a Strateas Carlucci product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Your order is not confirmed until your payment has been approved and we have debited your credit or debit card. Goods will not be dispatched until payment has been completed. Our terms of payment are set under the Payments section of this website.

We undertake to ensure all items listed on our website are available however in the unlikely event an item ordered is out of stock, you will be advised and provided a refund.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware. Please refer to our Privacy Policy for further information.

Postage is calculated at time of purchase in accordance with our Australian Shipping Policy and International Shipping Policy. Delivery of your ordered product/s will be as set out on our website. Please note that shipping times are estimates only and Strateas Carlucci will not be liable for any delays in shipping or delays in receiving your ordered products due to Customs requirements. All risk of loss or damage to the goods passes to you when we dispatch the goods.

Strateas Carlucci acknowledges the importance of the privacy and security of our customers and other third parties who provide their personal details through dealings with us. We seek to maintain trust with customers and third parties, and our staff share this value. Your privacy is also protected under law, placing strict requirements on us with regards to treatment of certain information collected in confidence, storing of such information in a secure manner and allowing easy access to check and update such information.

Our policy for dealing with personal information is explained below.

Our Privacy policy regards the personal information we collect, store, maintain and use about you as a customer, visitors to our website, social media and other digital services, job applicants and members of the public.

“Personal Information” is defined in the Privacy Act 1988 (Cth). This regards information that can be used to identify you. At times this information is required to be collected form you in the normal course of dealings in providing services for our customers. These services include:

• Accepting customer orders
• Registering an online account
• Customer service lines (including social media channels, mailing lists)
• Processing credit card and debit card payments
• Processing refunds
• Maintaining detailed information on our website

A cookie is a small software message sent to your web browser by our web server. Cookies capture small pieces of information when your device is used to access online content, this allows us to gain statistics on which areas of our sites attract traffic. We use this information to ensure a more streamlined online shopping experience for you. This also allows us to provide you with appropriate and relevant promotions, products and offers we think you may be interested in viewing.

Cookies may be switched off by adjusting the settings of your browser to refuse all cookies.

Disclosure

We may disclose your personal information if we are required to do so by law.

The personal information we collect allows us to customise our services and plan product development so that we can provide you with the most appropriate information and notify you of products and offers that may be of interest. The personal information we collect is what is reasonably necessary for our business functions. The type of information we may collect from you includes:

• Name or company name
• Residential or business address
• Email address
• Postcode
• Gender
• Age and date of birth
• Signature
• Telephone number
• Proof of identity such as drivers licence or passport number
• Your purchase history
• The name of the domain from which you access the internet
• The date and time you access our sites
• The internet address of the website which you linked directly to our sites
• If you are a candidate for employment, we may collect other information as further set out in our application forms.

We may also collect other information from you that is not specific to you because it does not identify you personally. This information is normally retained with your personal information and may include:

• Shopping preferences and list of products you have purchased from Strateas Carlucci
• Shopping history, product types, size, colours, occasion dates
• Information required for delivery, service or fulfil warranty obligations for products
• Marketing preferences, and method of delivery (Email, SMS, direct mail, other)
• Device identification information
• Information collected by secure payment processing system.

UNSOLICITED INFORMATION - We will endeavour to ensure only information is taken which is reasonably necessary for our business functions.

HOW WE HOLD YOUR PERSONAL INFORMATION - Personal information may be held in electronic form on our computer systems and databases. This includes computer software programs, Internet servers and databases. Alternatively this information may be stored in hard copy, and may later be made into electronic form.

SHARING PERSONAL INFORMATION WITH THIRD PARTIES - Strateas Carlucci does not disclose personal information we collect to third parties without your consent, other than for the purposes of facilitating a service to you. Your personal information will not be sold, shared, rented or disclosed other than as described and outlined in this Privacy Policy.

PROMOTIONAL COMMUNICATIONS - We may want to communicate with you directly, if you want to hear form us. If you have indicated a communication preference, will communicate with you through your selected method of communication.

You may opt out of receiving marketing communications at any time by responding via the channel in which you selected and received the marketing communication, or by contacting us. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication.

UPDATING YOUR PERSONAL INFORMATION - If you would like us to update or amend your personal information, please contact us at info@strateascarlucci.com and we will make the requested amendments.

COMPLAINTS

If you believe your privacy has been breached or you would like to discuss any issues about our Privacy Policy, please contact us at info@strateascarlucci.com outlining the circumstances of your complaint.

SECURITY

We understand and appreciate the importance of your personal information. We therefore have relevant procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure. This allows us to maintain data accuracy and ensure the use of information is appropriate.

Website and credit card security is of serious importance to us and we take all steps necessary to ensure such information is secure, and the transaction is conducted on a safe platform. We use Stripe to process payments. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Secure Sockets Layer (SSL) protocol and AES-256 encryption for credit card payment processing to encrypt information as it is transmitted over the Internet is used for your security in making a purchase from Strateas Carlucci. This encryption ensures the credit card digits, billing details and delivery address are not revealed so that other computers are not able to decipher the information, ensuring privacy and security.

By using our website, you are consenting to Strateas Carlucci collecting information in accordance with this Privacy Policy.

We reserve the right to amend, remove or vary this Privacy Policy at any time without notice. Check this page regularly to take note of any changes we may have made to this policy.

1. RETURN POLICY

Should you be unhappy with any goods for any reason including change of mind, we will refund (or provide a store credit) for any items when returned and received by us within 14 days from the order date. The item must be in a saleable condition, have original tags and labels still attached, must be in original packaging (if any), and must be unworn, unused, unwashed, as sold.

Refunds will be processed using the original method of payment (the exact Debit or Credit Card used to make the original purchase) less return postage charge. You may optionally select to receive a store credit, in which case the full purchase price will be credited to your account.

Sale and discounted items are non-refundable and are only valid for a store credit so please choose carefully when selecting a sale item.

In the case where retuned goods (which are not deemed faulty) are received and which appear to be worn, damaged, altered, tags removed or unsaleable or outside the stipulated time period, Strateas Carlucci will reject your return and contact you regarding options for returning goods to you at your cost.

2. EXCHANGES

We are unable to accommodate exchanges online, so please ensure you purchase with care and caution online. Should you require a different colour or size please contact us at shop@strateascarlucci.com within 3 days from the delivery date so we may initiate the exchange process. Please note all postage costs will be incurred by you. See section 4 below for returns instructions.

3. FAULTY ITEMS

To initiate a faulty item claim, please contact us at shop@strateascarlucci.com. Please state your name, contact details, description of the fault (including a photo where possible), invoice number and the product name or style number so that your claim can be assessed. We will contact you regarding the faulty item and provide you with further information.

1. RETURN INSTRUCTIONS + RETURN ADDRESS

To complete a returns process, please follow the steps below:

1. Download and complete the Returns Form
2. Email the completed Returns Form to shop@strateascarlucci.com
3. Strateas Carlucci will provide you with a Returns Number to add to the form
4. Return your item along with the original tax invoice and the completed Returns Form to the Online Return address below.

ONLINE RETURNS
Strateas Carlucci
3 Prentice Street, Brunswick, VIC 3056

Note: Please note that all return postage charges will be incurred by you (except in the case of an accepted faulty item assessment or if a store credit is opted for). Return postage must be sent with a tracking number to ensure your return reaches us safely. Strateas Carlucci will not be liable for any lost returns.

Once your return has been received, we will contact you to process the return.

Failure to comply with the above return instructions will result in your return being rejected.

5. PROOF OF PURCHASE

Please note that all returns refunds exchanges or repairs require proof of purchase documents which include:

• Tax Invoice
• Returns form (with supplied Returns Number)

1. RETURNS POLICY

Should you be unhappy with any goods for any reason including change of mind, we will refund (or provide a store credit) for any items when returned and received by us within 14 days from the order date. The item must be in a saleable condition, have original tags and labels still attached, must be in original packaging (if any), and must be unworn, unused, unwashed, as sold.

Refunds will be processed using the original method of payment (the exact Debit or Credit Card used to make the original purchase) less the return postage charge. You may optionally select to receive a store credit, in which case the full purchase price will be credited to your account.

Sale and discounted items are non-refundable and are only valid for a store credit so please choose carefully when selecting a sale item.

In the case where retuned goods (which are not deemed faulty) are received and which appear to be worn, damaged, altered, tags removed or unsaleable or outside the stipulated time period, Strateas Carlucci will reject your return and contact you regarding options for returning goods to you at your cost.

2. EXCHANGE POLICY

We are unable to accommodate exchanges online, so please ensure you purchase with care and caution online. Should you require a different colour or size please contact us at shop@strateascarlucci.com within 3 days from the delivery date so we may initiate the exchange process. Please note all postage costs will be incurred by you. See section 4 below for returns instructions.

3. FAULTY ITEMS

To initiate a faulty item claim, please contact us at shop@strateascarlucci.com. Please state your name, contact details, description of the fault (including a photo where possible), invoice number and the product name or style number so that your claim can be assessed. We will contact you regarding the faulty item and provide you with further information.

4. RETURN INSTRUCTIONS + RETURN ADDRESS

To complete a returns process, please follow the steps below:

1. Download and complete the Returns Form
2. Email the completed Returns Form to shop@strateascarlucci.com
3. Strateas Carlucci will provide you with a Returns Number to add to the form
4. Return your item along with the original tax invoice and the completed Returns Form to the Online Return address below.
   

ONLINE RETURNS
Strateas Carlucci
3 Prentice Street, Brunswick, VIC 3056

Note: Please note that all return postage charges will be incurred by you (except in the case of an accepted faulty item assessment or in the case a store credit is opted for). Return postage must be sent with a tracking number to ensure your return reaches us safely. Strateas Carlucci will not be liable for any lost returns.

Once your return has been received, we will contact you to process the return.

Failure to comply with the above return instructions will result in your return being rejected.

5. PROOF OF PURCHASE

Please note that all returns refunds exchanges or repairs require proof of purchase documents which include:

• Tax Invoice
• Returns form (with supplied Returns Number)

Strateas Carlucci offers delivery within Australia as well as international shipping. This shipping information assist with deliver/shipping times, expected delivery times which are estimated only.

1. SHIPPING METHODS AND COSTS

All Strateas Carlucci orders are shipped via DHL express shipping throughout Australia. The shipping time for express shipping is 2-3 business days. However, this is an estimate only and unforseen delays in shipping during peak times may occur.

All product prices indicated are in Australian dollar currency. All prices are GST inclusive. All shipping charges are non-refundable. If shipping to a business address please include name of the business and full address in the shipping information upon checkout.

2. SHIPPING

Online orders with total transaction exceeding $300 AUD receive free express shipping. All orders under $300 AUD incur a flat $20 AUD express shipping charge.

3. TRACK MY ORDER

Once your order has been despatched, you will receive an email detailing the package tracking number and a link to track the delivery via Australia Post.

4. UNDELIVERABLE PARCELS

Australia Post will require a signature upon delivery of your parcel. Delivery may be signed for by anyone at the nominated delivery address. If this cannot be achieved, the driver will leave a delivery card at your nominated delivery address detailing how and when the delivery can be collected.

If the parcel is not collected or returned to Strateas Carlucci, re-sending this parcel to your nominated address will incur an additional $20 AUD shipping fee.

1. SHIPPING METHODS AND COSTS

International orders are shipped Delivery Duties Unpaid (DDU). This means any customs duties, import taxes, or local charges are assessed by your country’s customs authority once the parcel arrives and must be paid by the recipient. Unfortunately, these charges are outside of our control and vary between countries. We recommend contacting your local customs office prior to ordering to avoid any unexpected fees.

A flat international shipping and handling fee of $60 AUD applies to all international orders. Free international shipping is available on orders over $500 AUD.

International orders are sent using DHL Express, which offers full tracking from despatch to delivery. The shipping time is 2 to 6 business days, which varies from country to country. However, these delivery times are estimates only and unforseen delays in shipping during peak times may occur.

Please ensure a safe delivery address is provided as Strateas Carlucci cannot be held responsible for stolen parcels or parcels delivered to the incorrect address (where an incorrect address was provided).

All shipping charges are non-refundable. If shipping to a business address please include name of the business and full address in the shipping information upon checkout.

2. DUTIES + TAXES (DDU)

Please note that all international orders may be subject to local charges. Any and all customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient. As customs policies vary between countries, we strongly recommend checking your local customs advisory website prior to placing an order to see what charges may be payable. If purchasing outside of Australia, Australian GST will be removed at time of checkout.

If duties and taxes apply, you will be contacted on your nominated phone number and be requested to pay such fees.

Strateas Carlucci cannot be held responsible for any customs taxed charged, such fees are the responsibility of the customer and must be paid within the time requested by DHL.

Failure to pay any duties or taxes in the required timeframe will result in your parcel being returned to Strateas Carlucci and a redelivery fee equivalent to the initial postage charge will be payable to resend the package. Please ensure a suitable contact phone number is provided at the time of ordering to ensure DHL can contact you for any relevant customs requirements. Please note that emails are not available for customs notifications.

3. TRACK MY ORDER

Once your order has been despatched, you will receive an email detailing the package tracking number and a link to track the delivery via DHL.

4. AUTHORITY TO LEAVE

We strongly suggest selecting a business address that is occupied between the hours of 9am to 5pm Monday to Friday as your nominated delivery address. While our couriers will make every attempt to contact you if you are not present at your nominated address at the time of delivery, your parcel will be left in the safest location possible in the event we can’t reach you. In this instance, we do not accept liability for lost or damaged items.

5. UNDELIVERABLE PARCELS

DHL requires a signature upon receipt of delivery. This will be attempted two times with a delivery card left with each attempt. If the courier on the second attempt cannot contact you, you will incur their fee of redelivery, or package will be taken to their depot. Should you not pick up the package from the depot within 7 days, or you do not make contact, the item will be returned to Strateas Carlucci as undeliverable and you will be notified. Re delivery will be charged should you confirm you would like re-delivery of the package to you again.

1. GENERAL TERMS AND CONDITIONS OF USE

This website is owned and operated by Strateas Carlucci Pty Ltd (ABN: 19 689 437 130). The following terms of use apply to all visitors to, or users of this website.

By accessing and using this website, you agree to be bound by these terms and conditions. Strateas Carlucci reserves the right to amend the terms and conditions at any time and post on this website. Access to this website is on a temporary basis. We will not be liable, should for any reason, this website becomes unavailable at any time for any period, or access becomes restricted to some or all parts of the website.

2. PRIVACY POLICY

Please refer to our privacy policy.

3. PROHIBITIONS

This website must not be misused. You must not transmit or distribute a virus, Trojan, worm or any other malicious or technologically harmful material. We will not be liable to you or anyone else for any loss or damaged caused by this website. We will not be liable for any viruses, technological damage or harmful material that may infect your computer, equipment, computer programs, data as a result of connection with use of this website or a linked website, or downloading of any material posted on it.

4. INTELLECTUAL PROPERTY AND COPYRIGHT

The Strateas Carlucci website, software and all contents including, but not limited to texts, artwork, photographs, images, video, HTML code, scripts, and audio (collectively, “Materials”) made available to you on or through this website are protected under intellectual property rights and remains the property of Strateas Carlucci. This website and Materials are protected by copyright laws and other international laws and treaties.

You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, licence or otherwise exploit this website or any of its materials without prior written permission. You must not access or use the Strateas Carlucci website for any competitive, business or commercial purpose.

5. LINKED WEBSITES

This website may contain links to one or more external websites or resources operated by unrelated third parties. Such links are provided for your convenience only. In addition, third party websites may provide links to the Strateas Carlucci website. Such links should not necessarily be deemed to imply a connection between the third party and Strateas Carlucci or endorse the third party or any content therein. We reserve the right to withdraw linking permission without notice.

6. DISCLAIMER OF LIABILITY

Whilst we endevour to ensure the accuracy of all materials displayed on this website, such material is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to fullest extent permitted by law, Strateas Carlucci hereby expressly exclude all conditions, warranties and other terms and conditions which might be implied by way of statute, common law or equity and shall not be liable for damages.

7. INDEMNITY

You agree to indemnify, defend and hold harmless Strateas Carlucci, officers, employees, consultants, agents and affiliates form any and all third party claims, liability, damages, and/or costs (including but not limited to, legal fees) arising from your use of the website or breach of the Terms and Conditions.